StartVoice N.V. / Dial.Cheap Privacy Policy (GDPR) and Terms and conditions
Privacy Policy / GDPR
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Country or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site and if you fill out any form.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
sales@startvoice.com and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
StartVoice N.V
E-Commerce Park Vreedenberg
Curacao - Caribbean
Phone: +31208902148 +59996613109
– StartVoice N.V. Terms and Conditions –
READ ALL BELOW BEFORE AGREEING TO THESE TERMS
These Terms of Service apply exclusively to the VoIP services to be used by StartVoice end users, Affiliate partners and branded VoIP resellers. Please note that you are not allowed to use the VoIP services in territories where offering or using such services is forbidden by law. By agreeing to this Terms of Service, you will explicitly state that you have verified in your own territory if the offering and use of such services is allowed.
Article 1 Definitions
1.1 These words have the following meanings in this agreement, either in the singular or in the plural form.
Account: refers to the ability to use dial.cheap
VoIP service; VoIP service: means all services provided by StartVoice / Dial.Cheap which allows subscribers to make and receive calls to/from End-Users and for which StartVoice / Dial.Cheap receives payments. Our services include standard VoIP calling services, DID’s, Hosted PBX services, call shop services and calling card services.
Password: refers to a code you selected, which, in combination with the User ID, gives you access to your Account.
User ID / Account Number: refers to an identification code you selected, which in combination with the Password, gives access to your Account.
Dial.Cheap: refers to the entity Dial.Cheap (which is a division of StartVoice N.V.), with its address at Vreedenberg Ezone park Curacao.
Subscriber: means a subscriber of the VoIP service; End-User: refers to the end user who is on the Public Switched Telephone Network.
Article 2 General Provisions
2.1 Dial.Cheap shall endeavour to provide the VoIP service with minimum disruptions. However Dial.Cheap cannot guarantee that the VoIP service will always function without disruptions, delay or other imperfections. Since the VoIP service will be transmitted through public Internet lines and the public switched telephony network, you understand that you may experience some disruptions in the VoIP service, e.g. packet loss and delay. Additionally, you also understand that calls to or from the public switched telephony network are not encrypted and as such, could be potentially subject to eavesdropping by law enforcement officials or other third parties over the public Internet.
2.2 Dial.Cheap is entitled, without any liability, to refuse, limit, suspend and/or interrupt the VoIP service, for any reason whatsoever, at its own discretion and without any notice to you.
2.3 Dial.Cheap may change the technical features of the VoIP service in order to keep pace with the latest demands and technological developments.
2.4 Dial.Cheap is not responsible for the communication transmitted through the VoIP services. However, by accepting this Terms of Service, you agree to use the VoIP service only for lawful purposes.
2.5 You acknowledge and understand that the VoIP service is not a traditional telephone service. Important distinctions (some, but not necessarily all, of which are described in this Terms of Service) exist between the traditional telephone service and the VoIP service provided by Dial.Cheap.
2.6 You acknowledge and understand that the VoIP service provided by Dial.Cheap and the support of our system an availability of our support engineers is completely based on Best Effort.
Article 3 Emergency Calls
3.1 You expressly acknowledge and agree that the VoIP service provided by Dial.Cheap does not and is not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind (like 911 / 112) and that Dial.Cheap is not liable in any manner for such calls. In the event that, with your permission, another user uses your account, you are responsible to inform that user that it is not possible to support or carry emergency calls with the Dial.Cheap VoIP service.
3.2 For certain business accounts we provide limited emergency calling to 112 in The Netherlands only. This service can only work when your SIP account is operating from a confirmed location that will and can not be altered.
3.3 Dial.Cheap cannot guarantee that the emergency calling will always function without disruptions, delay or other imperfections, or at all. Where enabled, emergency calling will be transmitted through public Internet lines and the public switched telephone network (“PSTN”). Consequently, there may be power outages or Internet service disruption and you may experience some disruptions e.g. packet loss and delay which will interfere with the quality of your communication. Furthermore, Dial.Cheap cannot guarantee that you or your business users will always be able to communicate with other people, nor can Dial.Cheap guarantee that you or your business users can communicate without disruptions, delays or communication-related flaws or that all Your communications shall always be delivered to other people. Any of these limitations may adversely affect successful call connection.
3.4 if the emergency call of a business user is connected, such business user will be required orally to provide their physical location to a third party emergency services operative to enable the correct emergency organisation to respond to the emergency. If the business user does not provide this information when prompted, You acknowledge that the emergency call of your business user may not be completed and such business user will not be able to gain access to the required emergency service using their business account. Dial.Cheap will have no liability for any failed emergency call in such circumstances.
3.5 You expressly acknowledge the service limitations described above and agree to continue to make alternative arrangements in order for your business users to access emergency services through a traditional wireless (mobile) or fixed line telephone service.
Article 4 Your Cooperation
4.1 You will use the VoIP service in accordance with these Terms of Service, the End User License Agreement and the relevant legislation.
4.2 You will at all times provide Dial.Cheap in good time with any data or information necessary to a proper providing of the VoIP service.
4.3 If any data required for the providing of the VoIP service are not available to Dial.Cheap or not available in good time or not in accordance with the arrangements, or if you do not fulfil your obligations in any other way, Dial.Cheap will be entitled to suspend the provision of the VoIP service.
4.4 You agree not to resell the VoIP service to any third party unless you are an assigned reseller by Dial.Cheap.
4.5 You agree to indemnify, hold harmless and defend Dial.Cheap at your expense, against any and all third-party claims, actions, proceeding and costs, including but not limited to reasonable attorneys fees, incurred by Dial.Cheap arising out of or relating to your violation of the Terms of Service, the agreement, applicable law, or rights of any third parties and/or the misuse of the VoIP service.
Article 5 User ID, Password and Account
5.1 In order to make use of the VoIP service, Dial.Cheap will grant you a User ID, Password and Account which you will have to create yourself on the Dial.Cheap website at the Registration for new account section.
5.2 You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible and liable for all activities conducted through your User ID, Password and Account, even if this occurs without your permission. Dial.Cheap is never liable for any abuse or third parties / hackers using your SIP account information and available credit.
5.3 You agree to immediately notify Dial.Cheap in writing of any unauthorised and/or fraudulent use of your User ID, Password and/or Account. You agree to indemnify Dial.Cheap against any and all third party claims and all related liabilities arising out of, or relating to, the use of your User ID, Password and Account.
5.4 Dial.Cheap reserves the right to change your User ID or Password if this is in the interest of the functioning of the VoIP service or to prevent fraudulent use of the VoIP service.
5.5 After registering for a new account you will have to activate this account within 24 hours; not activating your account will result in deletion of this account.
Article 6 Account Balance
6.1 In order to pay for the VoIP service you must deposit a credit balance (Pre-Pay amount) on your account(s) by credit card through PayPal, banktransfer, Western Union payment, or other means which may be made available by Dial.Cheap. New accounts paid by credit card are activated immediately upon receipt, validation and fraude-check of credit information. You must give us a valid credit card number (Visa, MasterCard, American Express or any other issuer then-accepted by Dial.Cheap ) when the VoIP service is activated. Dial.Cheap reserves the right to stop accepting credit cards from one or more issuers. PayPal and Credit Card payments through PayPal, are charged with a ~3% service-fee.
6.2 In the (near future) event Dial.Cheap has provided you with a password or voucher number which represents a credit balance for the VoIP service, you will activate this credit balance on your account by typing this password or voucher number on the relevant part of the website www.Dial.Cheap.com.
6.3 All credit balances on your Account are non-refundable. Notwithstanding the foregoing, Dial.Cheap will refund a credit balance, deposited by you through credit card, in the event you terminate your Account pursuant to article 7.2 and 15.1.
6.4 Credit balance for all customers, partners and resellers expire after 9 months. As stated above, credit balance is non-refundable.
Article 7 Tariffs and Payment
7.1 For credits for the VoIP service purchased, you shall pay Dial.Cheap the tariffs as stated on the website Dial.Cheap. Unless stated otherwise, all tariffs and charges shall be stated in Euros and shall be exclusive of value added taxes (VAT) or any other applicable taxes.
7.2 Dial.Cheap reserves the right to change the tariffs at any time without giving notice on the website www.Dial.Cheap. If you do not wish to accept such adjustment of tariffs, you are entitled to terminate your Account, by written notice, with effect from the date on which the adjustment of tariffs would become effective. You agree that by continuing to use the VoIP service following the adjustments of the tariffs, you accept such adjustments.
7.3 Charges shall be calculated by multiplying the duration of the call by the applicable tariff. The duration of a call shall be based on 6 seconds increments with the first 12 seconds of each call always charged at any time. Fractions of the 6 seconds increments will be rounded up to the next 6 seconds for every 1 second or longer.
7.4 During the call, charges incurred will be deducted automatically from the Pre-Pay amount in your account.
7.5 In the event you believe that Dial.Cheap has charged you in error, you must contact Dial.Cheaps customer services within 7 days after such charge. Refunds or adjustments will not be given for any charges which are more than 7 days old.
7.6 You can only make use of the VoIP service when your account has a positive and sufficient credit balance for the call you would wish to make.
Article 8 Privacy, Personal Data and Traffic Data
8.1 Dial.Cheap is committed to respecting your privacy and the confidentiality of your personal and traffic data. The Privacy Policy for Paid Services, published on Dial.Cheaps website Dial.Cheap, applies to the use of personal data and the traffic data, as well as the confidential information transmitted via the VoIP services.
Article 9 Intellectual Property Rights
9.1 All intellectual property rights regarding the VoIP service, including but not limited to the software and documentation that is used therefore developed and/or owned by Dial.Cheap shall be and shall remain the sole property of Dial.Cheap. The providing of the VoIP services does not imply any transfer of intellectual property rights.
9.2 You shall only obtain a non-exclusive and non-transferable right for the use of the VoIP services for the agreed objectives. You commit yourself to adhere strictly to any conditions laid down in the Terms of Service or imposed in any other way.
Article 10 Limitation of Liability
10.1 In the event of Dial.Cheap being in breach of any of its obligations towards you under the agreement, Dial.Cheap will accept liability to pay damages only to the extent as laid down in this article 10.
10.2 Dial.Cheap can only be held liable for direct damages resulting from an attributable failure to perform its obligations under the agreement. Direct damages in this respect exclusively mean: a. all reasonable costs incurred by you in order to have Dial.Cheap perform its obligations under the agreement; b. all reasonable costs incurred by you in order to prevent or limit any direct damages as meant in this article; c. all reasonable costs incurred by you in order to establish the nature and scope of the direct damages as meant in this article.
10.3 The direct damages as meant in this article shall be limited to the amount the amount actually paid by you for the VoIP service during the year in which such damages occur. In no event, however, shall the total compensation for any direct damages exceed the actual Pre-Pay amount IN the account at the time such damages occur.
10.4 To the maximum extent permitted by applicable law, in no event shall Dial.Cheap be liable for any special, incidental or consequential damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the VoIP service), even if Dial.Cheap has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Any investements made by the users of the VoIP service(s) from Dial.Cheap to be able to make use of these services are not and will never be the responsibility of Dial.Cheap. Therefore, Dial.Cheap will not be liable for losses or damages that are the direct- or indirect result of these investments, whether these investments will be materialistic or financial.
10.5 The above limitation of liability in article 10.3 shall cease to apply if and insofar as the loss is due to Dial.Cheap wilful intent or gross negligence.
Article 11 Loss of Service Due to Force Majeure
11.1 You acknowledge and understand that the VoIP service does not function and Dial.Cheap will not be in breach of any of its obligations towards you under the agreement in the event of a force majeure event. A force majeure event means any event beyond the control of Dial.Cheap including, but not limited to, an act of God, insurrection or civil disorder, war or military operations, national or local emergency, power outage or Internet service or servers disruption, flood, subsidence, or weather conditions of exceptional severity.
11.2 In the event Dial.Cheap is affected by a force majeure event, it shall promptly notify you of the estimated extent and duration of its inability to perform or delay in performing its obligations, on a best efforts basis.
Article 12 Term and Termination
12.1 The agreement will be effective as of the date you accept the agreement, and will remain effective until terminated by either party as set forth in this Terms of Service.
12.2 You may terminate this agreement at any time, under the conditions provided herein. Dial.Cheap may terminate this agreement at any time, with or without cause, by providing notice to you and/or preventing your access to your account and to the VoIP service.
12.3 Upon termination of the agreement for any reason all licenses and rights to use the VoIP service shall terminate and you will cease any and all use of the VoIP service.
12.4 All provisions which must survive in order to give effect to their meaning shall survive any expiration or termination of this agreement, including without limitation, all of your representations, warranties and indemnification obligations.
Article 13 Assignment
13.1 You may not assign, or otherwise transfer, the agreement, or any rights or obligations hereunder without the other partys written consent (which consent shall not be unreasonably withheld or delayed).
Article 14 Governing Law
14.1 The Agreement shall be governed by the laws of The Netherlands.
14.2 All disputes that may arise under or in connection with the Agreement shall be exclusively submitted to the competent Court within Curacao the Carribean.
Article 15 Miscellaneous
15.1 Dial.Cheap may modify these Terms of Services at any time by publishing the revised Terms of Services on the website Dial.Cheap. If you do not wish to accept these revised Terms of Service, you are entitled to terminate your Account, in writing or by e-mail to info@startvoice.com, with effect from the date on which the revised Terms of Service would become effective. You agree that by continuing to use the VoIP service following the publishing of the revised Terms of Service, you accept these Terms of Service.
15.2 Dial.Cheap reserves the right to adjust the VoIP service at any time, for example to conform with legal and regulatory obligations. If you do not wish to accept these adjusted VoIP service, you are entitled to terminate your Account, in writing or by e-mail, with effect from the date on which the adjusted VoIP will be provided.
15.3 The invalidity or unenforceability of any provision of the Terms of Service shall not affect the validity or enforceability of the remaining provisions of this Terms of Service. In the event of any provision of the Terms of Service being determined to be invalid, unlawful or unenforceable to any extent, parties shall agree upon a new provision that is to approximate the contents and scope of the original provision.
Last revised: April 20, 2018. Dial.Cheap is a division of StartVoice N.V.. The invalidity or unenforceability of any provision of the Terms of Service shall not affect the validity or enforceability of the remaining provisions of this Terms of Service. In the event of any provision of the Terms of Service being determined to be invalid, unlawful or unenforceable to any extent, parties shall agree upon a new provision that is to approximate the contents and scope of the original provision.